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Duke Energy to introduce smart meters in Kentucky

Published 17 August 2017

Duke Energy is preparing to launch smart meters in the US state of Kentucky by the end of this month, thus bringing new digital technology to its customers.

The new smart meters are part of Duke Energy's commitment to building a smarter energy future. The investment in the digital technology will improve reliability and help the company meet the changing needs and expectations of customers.

The new meters offer a number of enhanced services that will provide customers with more control over their energy use as well as offer tailored bill payment options.

Customers with smart meters will have the opportunity to pick billing due dates, and receive alerts that will guide their monthly budgeting and help them manage their personal energy lifestyle.

"Customers have told us they want more timely access to their energy usage information, and bringing these smart meters to Kentucky is a way for us to meet those expectations," said Jim Henning, president, Duke Energy Ohio and Kentucky. "We know our customers also want more control over their energy usage, their utility bill and tools to help them make smart energy choices to best fit their needs."

Customers will be notified via bill inserts, post cards, door hangers, phone calls and letters to let them know when we will be in their neighborhood for installations. Deployment will take approximately eighteen months.

Source: Company Press Release